MSP

GVD Maintenance Service Package (MSP)

GVD Offers Maintenance Service Package which will enable users to protect their investment and ensure their equipment is always in top working condition. With this package, the warranty of the product can be extended to up to five years (Standard + Extended) and the level of service upgraded to include free repair service, high-priority support, full-service level, and free software maintenance.

MSP – Service Upgrade

Support & Service Level	Out of Warranty without MSP	Out of Warranty with MSP	Remarks
Software
Software Maintenance	Upgrade to New Version	Upgrade to New Version	Maintenance stands for New Software Enhancements or Bug Fixed
Software Upgrade	Self-Maintenance	Assist by GVD Support	Software can be download from GVD website
Hardware
Repair Service	Paid	Free	Alternative or Refurbished model will be considered in case of repair impossibility
Support
Default Priority	Low	High	Low Priority:Response Time within 5 working days High Priority:Response Time within 1 working day
Service Level	Low	Full	Limited = Only basic Problem Definition and Analysis Full = Troubleshooting R&N up once solution is given

Request Procedure

MSP may be purchased before product shipment and must be purchased prior to the expiration of a previous Standard Warranty period. Please contact our sales representative for details or contact us directly.

MSP Initialization

MSP begins after the standard warranty period expires.

Extended Warranty-Extension Coverage

Model	M Series	S Series	X Series	C Series	E Series	D Series
Standard Warranty	2 Years	2 Years	2 Years	2 Years	2 Years	2 Years
Extended Warranty	3 Years	3 Years	3 Years	3 Years	3 Years	3 Years
Maximum Total Warranty	5 Years	5 Years	5 Years	5 Years	5 Years	5 Years

Extended Warranty Policy

Extended Warranty Policy applies to GVD Standard Warranty Policy, For details please check their Terms & Condition page